FREQUENTLY ASKED QUESTIONS (FAQ)

Effective Date: March 30, 2026

At Allure Neveah & Co., we believe in transparency and providing a smooth shopping experience. Below are the most common questions about our store and services. This website is owned and operated by Allure Neveah & Co. LLC.

1. What products do you sell?

Allure Neveah & Co. LLC specializes in high-quality, physical beauty and personal care tools, including:

  • Facial & Beauty Tools

  • Makeup Brushes & Applicators

  • Professional Nail Care Tools All items are ready-to-ship physical products.

2. Do you offer rentals, tailoring, or professional services?

No. We do not offer any rental, tailoring, or salon services. We are strictly a retail online store selling ready-to-use beauty products.

3. Where is your business located?

Our official business office is located at: Allure Neveah & Co. LLC 1314 E Las Olas Blvd, Unit 2729, Fort Lauderdale, FL 33301, United States.

4. Do you ship internationally?

Currently, we only ship within the United States. We do not offer international shipping at this time.

5. How long will it take to receive my order?

  • Handling Time: 1–3 Business Days (Mon–Fri).

  • Transit Time: 5–7 Business Days (Mon–Fri).

  • Total Estimated Delivery: 6–10 Business Days.

6. How much does shipping cost?

We are proud to offer Free Standard Shipping on all orders within the United States. There are no hidden shipping fees at checkout.

7. How can I track my order?

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for the tracking information to update on the carrier’s website.

8. What is your return policy?

We offer a 30-day return policy. Items must be unused, unworn, and in their original packaging with tags attached. Please refer to our Return & Refund Policy page for full instructions.

9. How long do refunds take?

Once we receive and inspect your return, approved refunds are processed within 5–7 business days to your original payment method.

10. What payment methods do you accept?

We accept major secure payment methods, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and JCB.

  • Digital Wallets: Apple Pay.

11. Is my payment information secure?

Yes. Our website uses SSL (Secure Socket Layer) encryption to protect your data. We do not store your full credit card information on our servers; all payments are handled by trusted third-party processors.

12. Can I cancel my order?

You may request a cancellation before the order is shipped. Once an order has been handed over to the carrier, it cannot be cancelled and must follow our standard return process.

13. What if my order arrives damaged?

Please inspect your package upon arrival. If it is damaged or incorrect, contact us at [email protected] within 48 hours with your order number and photos of the issue.

14. How can I contact Customer Support?

  • Email: [email protected]

  • Phone: +1 888-991-8003

  • Business Hours: Mon – Sun | 10:00 AM – 08:00 PM (EST)